Due to the current COVID-19 situation orders might be delayed. We kindly ask for your patience. This is a difficult time for everyone including businesses but together we will get through this crisis. Stay healthy and safe.
Due to the current COVID-19 situation orders might be delayed. We kindly ask for your patience. This is a difficult time for everyone including businesses but together we will get through this crisis. Stay healthy and safe.
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Return Policy

Returns

Our policy lasts 14 days. If 14 days have gone by since you have received your order, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please email your receipt or order information to support@indeqor.com.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund within 14 days, please contact us asupport@indeqor.com.

Sale items

Sale items, discounts and promotions are eligible for returns.

Exchanges

We only replace items if they are defective, damaged, or do not match the description.

If your item is damaged, defective, or doesn't match the description, you are eligible for a reshipment of the item or a full refund. To claim the reshipment or refund, please email us a clear photo of the item showing that it is damaged, defective, or doesn't match the description. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please email us asupport@indeqor.com to receive a return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.